Terms of service

Terms of Service

Last Updated: June 2026

Welcome to TrustMed Pharmacy. By accessing or using our website, you agree to comply with these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent, guardian, or authorised carer.

2. Services Provided

TrustMed Pharmacy provides an online platform for the sale of medicines, healthcare products, wellness products, personal care items, and medical devices, subject to applicable laws and regulations of Pakistan.

3. Prescription Medicines

  • Certain medicines require a valid prescription issued by a licensed medical practitioner.
  • Customers must provide a valid prescription when requested.
  • TrustMed Pharmacy reserves the right to verify, reject, or cancel orders that do not meet legal or regulatory requirements.

4. Product Information

We strive to ensure that product descriptions, prices, availability, and images are accurate. However:

  • Product packaging may vary from images displayed.
  • Prices and availability may change without prior notice.
  • Errors may occasionally occur, and we reserve the right to correct them.

5. Orders & Payments

  • All orders are subject to product availability and verification.
  • TrustMed Pharmacy reserves the right to refuse or cancel any order at its discretion.
  • Customers are responsible for providing accurate delivery and contact information.
  • Payment options available at checkout are subject to change.

6. Delivery

Delivery timelines are estimates and may vary due to traffic, weather conditions, public holidays, or unforeseen circumstances.

Please refer to our Shipping Policy for complete delivery information.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Due to safety and regulatory requirements, certain products may not be eligible for return once delivered.

8. Medical Disclaimer

  • Information available on this website is provided for informational purposes only.
  • Content on this website does not constitute medical advice, diagnosis, or treatment.
  • Always consult a qualified healthcare professional before using any medicine or healthcare product.

9. User Responsibilities

You agree not to:

  • Provide false or misleading information.
  • Use the website for unlawful purposes.
  • Attempt to interfere with website security or operations.
  • Misuse prescription medicine ordering systems.

10. Limitation of Liability

TrustMed Pharmacy shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • Use of the website.
  • Delayed deliveries.
  • Product misuse.
  • Reliance on information available on the website.

Nothing in these terms excludes liability where prohibited by applicable law.

11. Intellectual Property

All website content, including logos, graphics, text, images, designs, and branding, is the property of TrustMed Pharmacy and may not be copied, reproduced, distributed, or used without prior written permission.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect customer information.

13. Modifications

TrustMed Pharmacy reserves the right to modify these Terms of Service at any time. Updated versions will be posted on this page with a revised effective date.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Islamabad, Pakistan.

Contact Information

TrustMed Pharmacy
Al-Fatah Basement, F-11 Markaz, Islamabad

📞 0349-4983308
📞 0320-9900227
📧 TrustMedPharmacy00@gmail.com